Store Policies & Privacy

Our Commitment to Your Privacy

Thank you for visiting SCR Silvers. Our customers are at the heart of everything we do, and we strive to ensure your experience is one you will want to repeat and share. Part of our commitment is to respect and protect the privacy of the personal information you provide to us.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. This Privacy Policy is incorporated into our Terms of Service.

We are always available to discuss your questions or concerns. Contact us at +91 44 4585 8733 / +91 44 4585 0166 or email support@scrsilvers.com.

SCR Silvers will occasionally update this Privacy Policy. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your continued use of our Website constitutes your consent to this Privacy Policy.

Collection and Use of Information

As a welcome guest, you can browse our Website without telling us who you are or revealing any personal information. At various times, you may decide to provide us with your personal information. We receive and may store all personal information (whether written or oral) that you provide to us — through our Website, via email, SMS, WhatsApp, or over the telephone.

In addition to your contact information, we may collect information about your purchases, billing and shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number, and payment information. We may combine information you provide over time with information that is publicly available or received from our partners and affiliates.

Use of Your Personal Information

We may use the information we collect to:

• Facilitate your purchases and provide the services you request
• Confirm and track your order
• Respond to your inquiries and requests
• Verify your personal information for errors, omissions, and accuracy
• Prevent and detect fraud or abuse
• Improve our Website, service, product offerings, marketing, and overall customer experience
• Identify your product and service preferences
• Understand our customer demographics, preferences, interests, and behaviour
• Contact you (via email, postal mail, SMS, WhatsApp, or telephone) regarding products and services that may interest you

Personal Information We May Share

In certain circumstances, we may share your personal information with trusted partners:

• Service Providers: We use trusted third-party service providers for shipping, payment processing, data storage, web hosting, analytics, fulfilment, marketing, and emailing. These providers only receive information needed to perform their function and are not authorised to use it for any other purpose.
• Special Events: If you participate in a promotion, contest, or sweepstakes, we may share your information with participating organisations solely for managing that event.
• Compliance with Law: We may disclose personal information to comply with applicable law, prevent illegal activities, protect safety, and enforce agreements.
• Anonymous Records: We may create anonymised records by removing personally identifiable information for internal analysis and service improvement.

IP Address & Data Collection Devices

When you visit our Website, SCR Silvers collects your IP address to diagnose server issues, administer the Website, analyse trends, and gather aggregate demographic information.

We may use cookies, web logs, and web beacons to enhance your browsing and shopping experience, deliver ads, track affiliate visits, and measure the effectiveness of our marketing. You are always free to decline cookies, though some Website features may not function without them.

Accessing and Updating Your Information

If your personal information changes or you wish to access, correct, or delete it, please check your profile page or send an email to support@scrsilvers.com. You may also contact our customer service at +91 44 4585 8733 / +91 44 4585 0166.

Choice / Opt-Out

We want to communicate with you only if you want to hear from us. To opt out of email promotions, uncheck the newsletter subscription on your user account page. To opt out of telephone or postal mail promotions, please send us a written request to:

Opting out of marketing communications does not affect our communications related to your active orders or essential account information.